JCK88 Privacy Policy

JCK88 ("we", "us", "our", or "the Platform") is committed to protecting the privacy and personal data of all individuals who interact with our platform at https://jck88.cam and any associated sub-domains (collectively, "the Site"). This Privacy Policy ("Policy") sets out in clear and transparent terms how JCK88 collects, uses, stores, shares, and protects personal data relating to our players, visitors, and other data subjects.

This Policy applies to all persons who access or use the JCK88 Platform, including registered players located in Malaysia and other jurisdictions. It should be read in conjunction with our Terms & Conditions, which govern your use of the Platform more broadly.

By registering an account, making a deposit, placing a bet, or otherwise using the JCK88 Platform in any capacity, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described herein, where consent is the applicable legal basis for processing.

For the purposes of this Privacy Policy, the following terms carry the meanings defined below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact information, location data, and online identifiers.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data. JCK88 is the Data Controller for data processed under this Policy.
• "Data Processor" means a third party that processes Personal Data on behalf of the Data Controller, under written agreement and instruction.
• "Data Subject" means the natural person to whom Personal Data relates — in the context of this Policy, principally JCK88 players and Platform visitors.
• "KYC" means Know Your Customer — the identity verification procedures mandated by applicable anti-money laundering regulations.
• "Cookie" means a small text file placed on your device by the Platform to facilitate functional, analytical, or personalisation operations.
• "Third Party" means any entity other than JCK88 and the individual Data Subject, including payment service providers, fraud prevention partners, and regulatory bodies.

JCK88 collects personal data through several channels and at different points in the player journey. The categories of data collected are set out below.

When you create a JCK88 account, we collect the following information:

• Full legal name
• Date of birth (to verify age eligibility — 21 years minimum)
• Email address
• Malaysian mobile phone number
• Username and encrypted password
• Residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam)
• Preferred language and currency (MYR/RM for Malaysian players)

As part of our mandatory KYC compliance process, we may collect and retain:

• Copies of government-issued photo identification (MyKad, Malaysian Driver's Licence, Passport)
• Proof of residential address (utility bill, bank statement, or official correspondence dated within three months)
• Selfie photographs taken for identity verification purposes
• Proof of payment method ownership (where requested)

We record information relating to all financial transactions on your account, including:

• Deposit and withdrawal amounts, dates, and payment method references
• Payment method identifiers (e.g., masked bank account number, e-wallet reference) for Maybank2u, CIMB Clicks, Touch 'n Go eWallet, DuitNow, FPX, Boost, GrabPay, Public Bank, Hong Leong Connect, and cryptocurrency wallets
• Transaction status and processing timestamps

We collect records of your activity on the Platform, including:

• Games played, bets placed, amounts staked, and outcomes
• Sports betting selections (Liga Super Malaysia, EPL, UFC, and other markets)
• Session duration, login times, and device type
• Bonus credits claimed and wagering progress

We automatically collect certain technical data when you access the Platform:

• IP address and approximate geolocation
• Device type, operating system, and browser version
• Pages visited, click paths, and time spent on page
• Referring URLs and search queries leading to the Platform

When you contact JCK88 support via live chat, email, or any other channel, we retain records of those communications — including your query, our response, and any personal data you provide in the course of the interaction — for quality assurance and compliance purposes.

JCK88 processes personal data only for defined, documented purposes. The table below maps the primary processing activities to their corresponding purposes:

JCK88 processes personal data only where a valid legal basis exists under applicable data protection legislation. The primary legal bases relied upon are:

• Contractual necessity: Processing required to perform the contract between JCK88 and the player, including account management, payment processing, and gameplay delivery.
• Legal obligation: Processing required to comply with applicable legal requirements, including KYC verification, anti-money laundering obligations, and reporting duties to competent authorities.
• Legitimate interests: Processing carried out for the legitimate interests of JCK88 or third parties, including fraud prevention, platform security, responsible gambling monitoring, and business analytics — provided those interests are not overridden by the player's fundamental rights.
• Consent: Processing based on explicit, freely given, informed consent from the data subject — principally for direct marketing communications and optional personalisation features. Consent may be withdrawn at any time by contacting support or updating account preferences.

JCK88 does not sell your personal data to third parties. We do not share personal data with third-party marketing companies or data brokers for their own commercial purposes. Personal data is shared only in the limited circumstances described below.

To process deposits and withdrawals in Malaysian Ringgit, we share relevant financial data with payment processing partners including the operators of Maybank2u, CIMB Clicks, Touch 'n Go eWallet, DuitNow, FPX, Boost, GrabPay, Public Bank Online, Hong Leong Connect, and cryptocurrency processing services. Data shared is limited to what is strictly necessary to complete the transaction.

JCK88 engages third-party identity verification and fraud prevention services to support KYC compliance and platform integrity. These partners process personal data strictly under our instruction and pursuant to data processing agreements that impose confidentiality, security, and compliance obligations consistent with this Policy.

JCK88 will disclose personal data to competent regulatory authorities, law enforcement agencies, and financial intelligence units where required to do so by applicable law, court order, or binding regulatory direction. Such disclosures may be made without prior notification to the affected data subject where legally required.

In the event of a merger, acquisition, asset sale, or corporate restructuring affecting JCK88 or any part of its operations, personal data held by JCK88 may be transferred to the relevant successor entity. Players will be notified in advance of any such transfer where operationally and legally practicable.

JCK88 uses cookies and similar tracking technologies on the Platform to ensure core functionality, improve user experience, conduct analytics, and deliver relevant content. The categories of cookies used are:

• Essential cookies: Required for core Platform functionality, including session management, login state maintenance, and security. These cannot be disabled without impairing Platform usability.
• Analytics cookies: Used to collect anonymised data about how visitors interact with the Platform — page views, navigation paths, and session duration — to help us improve the Platform experience.
• Preference cookies: Used to remember your language preference, display settings, and other personalisation choices.
• Performance cookies: Used to monitor Platform load times, error rates, and availability to support ongoing technical maintenance.

You may manage or disable non-essential cookies via your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of specific Platform features.

JCK88 retains personal data for no longer than is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account and registration data: Retained for the duration of the account relationship and for a minimum of five (5) years following account closure, in compliance with AML record-keeping obligations.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of verification, or longer where required by applicable law or regulatory direction.
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with standard financial record-keeping requirements applicable in Malaysia.
• Customer support communications: Retained for a period of three (3) years following resolution of the relevant query, unless the matter remains subject to ongoing dispute or regulatory review.
• Analytics and technical data: Typically retained in anonymised or aggregated form for up to twenty-four (24) months, after which individual-level data is deleted or further anonymised.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where legal proceedings or regulatory investigations are ongoing, retention may be extended until their resolution.

As a data subject, you hold specific rights over your personal data under applicable data protection legislation. JCK88 is committed to facilitating the exercise of these rights promptly and without undue restriction. Your rights are summarised below:

To exercise any of the above rights, please contact JCK88's Data Protection team via live chat or at the email address in Section 14. We will acknowledge your request within five (5) business days and respond substantively within thirty (30) days. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days, with notification provided.

JCK88 does not charge a fee for the exercise of data subject rights in standard circumstances. Where requests are manifestly unfounded or excessive — in particular because of their repetitive character — a reasonable fee may be charged, or the request may be refused with written explanation.

JCK88 employs a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, accidental loss, destruction, or alteration. Key measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the JCK88 Platform
• Encrypted storage of personal data on secured servers with access restricted to authorised personnel only
• Two-factor authentication (2FA) availability for all player accounts
• Real-time fraud detection and anomalous transaction monitoring
• Regular security audits and penetration testing by independent third-party specialists
• Staff data protection and information security training
• Formal incident response procedures for handling personal data breaches

In the event of a personal data breach that is likely to result in high risk to affected individuals, JCK88 will notify impacted players without undue delay and will take immediate remedial action to contain and mitigate the breach.

JCK88 operates a strict minimum age policy of 21 years. The Platform is not intended for use by persons under the age of 21, and we do not knowingly collect or process personal data from individuals under that age.

Age verification is performed during the registration process and as part of KYC compliance procedures. Where JCK88 discovers that personal data has been collected from a person under the age of 21, that data will be promptly deleted and the associated account will be immediately closed, with any balance forfeited in accordance with our Terms & Conditions.

In the course of operating a global platform that serves players in Malaysia and potentially other regions, JCK88 may transfer personal data to jurisdictions outside of Malaysia. Such transfers may occur in connection with cloud infrastructure providers, payment processing partners, or data centres located in other countries.

Where personal data is transferred outside of Malaysia, JCK88 ensures that appropriate safeguards are in place to protect the data during transit and at the point of storage in the recipient jurisdiction. Appropriate safeguards include contractual protections binding recipient entities to data protection standards consistent with this Policy and applicable law.

No personal data will be transferred to a jurisdiction that does not offer an adequate level of data protection without appropriate safeguards being established in advance and documented.

JCK88 reserves the right to amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. Where changes are material — meaning they affect how we collect, use, or share your personal data in a significant way — we will notify you by displaying a prominent notice on the Platform and, where operationally practicable, by sending a notification to your registered email address.

Non-material updates (such as corrections of typographical errors, reformatting, or clarifications that do not change the substance of our data practices) may be made without prior notification. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

We encourage you to review this Privacy Policy periodically. Your continued use of the JCK88 Platform following the effective date of any updated version constitutes acceptance of the revised Policy to the extent permitted by applicable law.

If you have questions about this Privacy Policy, wish to exercise any of your data subject rights, or have concerns about how JCK88 handles your personal data, please contact us through the following channels:

• Live Chat: Available directly on the JCK88 Platform, 24 hours a day, 7 days a week. Average response time: 3–5 minutes. Supported in English, Bahasa Melayu, and Mandarin Chinese.
• Email: [email protected] — please include "Privacy Request" in the subject line for data-related queries. This is a plain text address and is not a clickable link.

JCK88 aims to acknowledge all data protection queries within five (5) business days and to provide a substantive response within thirty (30) days of receipt of a complete request. Where a request involves complex data processing issues, this period may be extended by a further thirty (30) days, with written notification provided.